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Conditions of complaint

The 7mk.pl online store makes every effort to ensure that the products sold to be of the highest quality. In the event of a complaint, we strive to ensure that the process of its service to be carried out at the highest possible level satisfying you.

COMPLAINT PROCEDURE

  1. Complaints for non-compliance of the Product with the Sales agreement

1.1. The Seller is liable to the Customer who is a natural person who purchases the Product for purposes not related to professional or commercial activity, for non-compliance of the Product with the Sales agreement in the scope specified in particular by the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended).

1.2. Complaints for non-compliance of the Product with the Sales agreement may be submitted in writing to the following address:

Corpo Sp. z o.o. Spółka komandytowa ul. Karolewska 1, 90-560 Łódź, or via e-mail at sklep@miodowekontynenty.pl.

1.3. The Seller will respond to the complaint immediately, no later than within 14 days. The Seller's response to the complaint is sent to the address provided by the Customer or in another manner provided by the Customer.

1.4. The Seller informs that in case of Products also covered by the guarantee the entitlement under this title should be performed in accordance with the conditions set out in the guarantee card. The guarantee for the sold Product does not exclude, limit or suspend the Customer's rights under the Seller's liability for non-compliance of the Product with the Sales Agreement in a specific Act of 27 July 2002 on special terms of consumer sales and amendments of the Civil Code (Journal of Laws No. 141, item 1176, as amended) and the Act of 9 May 2014 on Consumer's Rights.

  1. Complaints related to the provision of electronic services and other complaints related to the operation of the Online Store:

2.1. Complaints related to the provision of Electronic Services and other complaints related to the operation of the Online Store may be submitted in writing to the address of Corpo Sp. z o.o. Spółka komandytowa, ul. Karolewska 1, 90-560 Łódź.

2.2. It is recommended to include in the contents of the complaint as much information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities and contact details along with proof of purchase - it will facilitate and accelerate the consideration of the complaint by the Service Provider.

2.3. The complaint will be considered by the Service Provider immediately, no later than within 14 days.

2.4. The Service Provider's response to the complaint is sent to the Customer's e-mail address provided in the complaint form or in other manner provided by the Customer.

2.5. If the complaint is considered for the benefit of the Buyer, the Seller shall immediately replace the defective product with a product free from defects or remove the defect. If there is no possibility to replace the product, remove the defect, Seller will immediately return to the Buyer the amount, but not later than within 14 calendar days to the bank account number indicated by the Consumer or to another method indicated by the Consumer.

2.6. The above does not affect the option of the Buyer to submit a price reduction statement or to withdraw from the contract in accordance with applicable regulations.

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